Overview

Program Refund Policy

Our refund and returns policy lasts 15 day after first training day on hill. If 15 days have passed since your first day on hill after purchase,your balance and program cost is non-refundable. If injury occurs to athlete before January 1st, 2025 the purchaser will be issued a refund of 100%. All injuries after January 1st 2025 that an athlete may occur are non-refundable.

When travelling/competing out of province/country, All participants must also have adequate Accident and Medical Insurance in place for all activities, which must include Medical Treatment including Hospitalization, Ambulance, Emergency Dental Teatment, Helicopter Evacuation, and Return to Home Residence, as well as coverage for any type of illness which may require medical care, hospitalization or medication.

Program Cancellation Policy

Should you cancel for any reason during season, the program fees and balance are non-refundable.

FOr all clothing orders, To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packagin. For all return

Additional non-returnable items:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packagin. For all return

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Admin@contenderskiing.com and send your item to: Admin@contenderskiing.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Website Privacy Policy

APPLICATION This Policy applies to all categories of membership defined in the CONTENDER Bylaws as well as all individuals employed by, or engaged in activities with CONTENDER. Persons affected by this Policy include, but are not limited to, athletes, coaches, officials, judges, volunteers, directors, parents and CONTENDER staff (“CONTENDER Representatives”) CONFIDENTIAL INFORMATION Confidential Information includes but is not limited to: a) Personal information of FO Representatives including: a. Home Address b. Email Address c. Personal phone numbers d. Date of Birth e. Financial information f. Medical history b) CONTENDER intellectual property, proprietary information, and business related to CONTENDER programs, fundraisers, procedures, business methods, forms, policies, marketing and development plans, advertising programs, creative and training materials, trade secrets, knowledge, techniques, data, products, technology, computer programs, manuals, registration lists, software, financial information and information that is not generally or publicly known or distributed. Confidential information does not include the following: name, title, business address, work telephone number or other information widely available or posted publicly. CONTENDER Representatives voluntarily publishing or consenting to the publication of basic personal information in a public forum (such as the listing of an email address on a website) forfeit the expectation of confidentiality for that personal information as long as it is publicly available.